Frequently Asked Questions
Everything you need to know about your INTO YOU beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Are INTO YOU products cruelty-free?
Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strict cruelty-free standards across our supply chain.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How do I find the right shade for my skin tone?
We provide detailed swatches and descriptions on each product page. If you need personalized advice, please contact our beauty experts via the live chat for a shade matching consultation.